How can we help?
Questions about your account, matches or the Realto app. We're here for you.
We reply within 1 business day, Monday to Friday, Dubai time.
Common questions
Who can use Realto?
Realto is for licensed real estate professionals. You'll be asked for your broker registration number (BRN) when you sign up so we can verify your account.
How does matching work?
When you publish a listing, Realto looks for client requirements from other agents that fit it. When you publish a client requirement, it looks for listings that fit. You're notified when there's a match, and you decide whether to collaborate.
Who can see my listings and requirements?
There's no public feed. Another agent sees the details of your listing or requirement only when it matches one of theirs. Your contact details are shared when you choose to collaborate.
I can't sign in
Tap Forgot password on the sign-in screen to reset it. If you no longer have access to your registered email or phone number, email us and include your name, brokerage and BRN.
How do I manage my membership or credits?
Purchases are handled by Apple or Google. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions.
How do I delete my account?
- Open Realto and go to Me.
- Tap Settings, then Delete account.
- Confirm with the verification code we send you.
Your account is deactivated right away and your listings and requirements leave matching immediately. We delete your personal information within 30 days, except records we're required to keep. Can't access the app? Email support@getrealto.com from your registered address with the subject "Delete my account". See our Privacy Policy for details.
How do I report an agent or a listing?
Open the listing, requirement or chat, tap the menu, then Report. You can also email us with the details and any screenshots.